Correlated insulators are frequently observed in magic-angle twisted bilayer graphene at even fillings of electrons or holes per moiré unit cell. Whereas theory predicts these insulators to be intervalley coherent excitonic phases, the measured gaps are routinely much smaller than theoretical estimates. We explore the effects of random strain variations on the intervalley coherent phase, which have a pair-breaking effect analogous to magnetic disorder in superconductors. We find that the spectral gap may be strongly suppressed by strain disorder, or vanish altogether, even as intervalley coherence is maintained. We discuss predicted features of the tunneling density of states, show that the activation gap measured in transport experiments corresponds to the diminished gap, and thus offer a solution for the apparent discrepancy between the theoretical and experimental gaps.

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• Disordered systems
• Strongly correlated systems
• Twisted bilayer graphene
• Twisted heterostructures